Šiloturist/ Šilo & Baška

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General terms and conditions



1. Offer
Tourist Agency Šiloturist based in Šilo, Na vodici 2 (hereinafter referred to as the agency), provides the guest with accommodation services, by arranging and making reservations on behalf of the owner and for his account, according to the information available on the website www.siloturist.com.

2. Reservations and payment
Inquiries and reservations for accommodations are received electronically, in writing, or in person at the agency's office. When confirming the reservation, the guest confirms that he is fully acquainted with these General Terms and Conditions.
Consequently, everything stated in these General Terms and Conditions becomes a legal obligation both for the guest and for the agency itself.
When reservation, the guest is obliged to provide the information required of him by the reservation process.
To confirm the reservation, it is necessary to pay an advance in the amount of 30% of the total price of accommodation to the bank account of the travel agency.
The guest pays the rest of the price upon arrival and exclusively in cash.

3. Price of service
The price of accommodation includes the basic service as described in the reservation details of the accommodation unit.
Accommodation facilities are rented furnished and adequately equipped, in accordance with the categorized standard, and the rental price includes bed linen, towels, water, electricity and gas.
Additional services are not included in the price (e.g. pets) and are therefore paid separately by the guest. These services should be requested at the time of reservation.
If more people come to the booked accommodation unit than stated in the offer or on the voucher, the service provider may deny accommodation to unannounced guests or has the right to request a surcharge for unannounced guests. By accepting the offer, the guest confirms that he is familiar with the description and capacity of the accommodation unit.
The landlord is not obliged to extend the duration of services beyond the period specified in the voucher/referral, but with an adequate surcharge may extend the accommodation service, if possible.
The landlord is not obliged to provide services that are not listed in the voucher.
The agency reserves the right to change the published prices (in the event of a change in accommodation prices by the service provider or a change in the exchange rate).
If the change occurs before the advance payment and/or confirmation of the reservation by the guest, the agency notifies the guest of the price change.
For guests who have paid an advance for a particular reservation, the agency guarantees the price of accommodation stated in the calculation on the basis of which they paid the amount of the advance.
For stays shorter than three days the price is increased by 30%.
Guests pay a one-time registration fee in the amount of EUR 3.00 per person and an environmental tax for a stay in the area of Baška in the amount of HRK 1.60 per person per day - the amount is determined by the local government.
In some accommodation facilities a sojourn tax is charged. The sojourn tax is prescribed by law and amounts to HRK 10.00 per person per day for adults. Persons aged 12-18 years have a 50% discount on that amount, while children under 12 do not pay the sojourn tax. The age, according to which the tax is calculated, refers to the age in the period of using the accommodation services.
When sending offers, the agency undertakes to indicate the price of services, sojourn and environmental taxes, check-in fees, as well as other services and insurances if these are charged by a particular accommodation.

4. Categorization and description of services
The offered accommodation units are described according to the official categorization of the competent institution.
Standards of accommodation, food and other services in some places are different and not comparable. Renters reserve the right to change the exterior/interior, furniture, accessories, appliances or other advertised activities without prior notice.
All numerical values (areas, distances,...) are given with a tolerance of +/- 20%.
Each guest must be admitted to a tidy accommodation unit. Additional sheets and towels will be available for guests staying longer than one week.
Guests shall arrive at the accommodation unit after 14:00, and must leave the accommodation unit by 10:00 on the day of departure. The key of the accommodation unit is handed over in the building to the owner or in the agency during check-in/check-out of the guest.

5. The agency's right to change and cancel
The agency has the right to change or cancel the booked accommodation if before or during the holiday there are extraordinary circumstances that cannot be avoided or eliminated (e.g. in case of illness or death of the service provider or his immediate family; and extraordinary circumstances, such as natural events: earthquakes, floods, fires, droughts, wars, strikes, terrorist operations and restrictions issued by the state: mobilization, ban on leaving the country).
The agency then, with the help of the owner, offers the guest an alternative accommodation, but only with the approval and consent of the guest. The offered accommodation should be of the same or higher category, and at the price of the accommodation at which the guest confirmed the reservation.

6. The guest's right to change and cancel
If the guest wants to change or cancel the reservation at his request, it should be done in writing.
In the case of a fixed confirmed reservation of a private accommodation, the date of receipt of the written cancellation is the basis for the calculation of cancellation costs.

* for a cancellation 60 days prior to the start of the service, the full amount of the advance payment (30% of the service costs) will be charged and there is no refund option. If the reservation is canceled 14 days prior to the start of the service, the full amount of the service will be charged (100% of the service costs) and there is no refund option.

7. Obligations of the agency and the owner
The duty of the agency is to take care of the implementation of services, as well as the choice of service providers, and to take care of the rights and interests of the guest in accordance with good customs in tourism. The agency shall perform all the obligations above in full and in the manner described, in good faith of a conscientious business, in accordance with the rules of the profession, except in extraordinary circumstances.

8. Obligations of the guest
The guest is obliged to:

- have the correct travel documents
- comply with the customs and foreign exchange regulations of the Republic of Croatia
- is obliged to check whether he needs a visa to enter the country of destination or neighboring countries
- reimburse the owner for any damage caused in the accommodation unit in full
- adhere to the house rules in the accommodation facilities, and cooperate with service providers in good faith; in case of gross violation of house rules and early abandonment of the facility, at the request of the provider, the guest is not exempt from paying accommodation costs for the entire booked period, and if the service provider agrees that the guest is not obliged to pay for the entire booked period, and it is a realized stay of up to 3 nights (1 or 2 nights), the price of realized nights is increased by 30% (additional short stay cost).
The guest will bear the responsibility and costs incurred due to non-compliance.
Pets are welcome in certain accommodation facilities with prior notice. Bringing pets on vacation means that the owner is obliged to have his or her pet under the supervision at all times, and that the pet is not left in the room unattended for a long time.

9. Privacy Policy
The agency undertakes not to disclose personal data obtained from the guest during the booking to other persons or companies, but will eventually use the data only for internal marketing purposes. The guest agrees that the agency uses his or her contact information (primarily e-mail address) to send special offers.

10. Resolving Complaints
The guest has the right to request a certain fee for the unperformed services he or she paid for. The request for compensation must be submitted in writing (guests can submit it in person at the agency or in writing at siloturist@ri.t-com.hr)
In case there is an objection to the accommodation, it is necessary to draw attention to it as soon as possible, during the stay, so that there is time for correction. Failure to do so nullifies all subsequent complaints.
The guest is obliged to cooperate with the representative of the agency and the owner to a good extent to eliminate the causes of dissatisfaction. If the complaint is justified and the service provided by the owner is not satisfactory, the agency will do everything to ensure that the guest receives an acceptable solution that corresponds to the service paid to the owner. The agency or the owner may not offer the guest a service of lesser value as a replacement accommodation.
If the guest voluntarily leaves the accommodation unit and finds another accommodation, and thus does not give the agency the opportunity to solve the problem, then the guest has no right to claim a refund or claim damages.
Only complaints resolved during the stay for which the cause could not be eliminated will be considered, and the highest compensation per complaint can reach the maximum amount of the advance payment, and cannot include already used services, as well as the entire amount.
If the guest, on the spot, does not accept the offered alternative solution to the complaint that corresponds to the paid service, the agency will not accept the subsequent complaint of the guest nor will it respond to it. This excludes the guest's right to compensation for ideal damage, and subsequent complaints about the used service are not accepted. If the guest at the scene did not advertise inadequate services, or did not submit a written complaint, subsequent complaints will not be considered.
The agency and the owner cannot be held responsible for any climatic conditions, street works, noise coming from outside the property, cleanliness and sea temperature in particular destinations, and all other similar situations and events that may cause guest dissatisfaction, and which are not directly related to the quality of the booked accommodation unit.

11. Jurisdiction of the court
All objections will be resolved amicably. In the event that complaints and misunderstandings cannot be resolved amicably, the jurisdiction of the Commercial Court in Rijeka shall be determined.

Na vodici 2, 51515 ŠILO
ID.KOD: HR-AB-51-90914732
OIB: 58439980214
Rješenje Ureda za gospodarstvo, MBO: 90914732
Voditelj poslova: Dragan Brnić
Vlasnik: Dragan Brnić
Nadležno tijelo čijem službenom nadzoru podliježe djelatnost turističke agencije u obavljanju i pružanju usluga u turizmu: Ministarstvo turizma-Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/II, 10 000 Zagreb.

In accordance with the Consumer Protection Act we hereby inform our customers that the objection to the quality of our services can be delivered in writing to the following address:
Na vodici 2, 51515 ŠILO
ID.KOD: HR-AB-51-90914732
OIB: 58439980214
e-mail address: siloturist@ri.t-com.hr
or to the fax number: + 385 51 856 422
We will give the answer to your complaint in writing no later than 15 days after receiving the complaint. when delivering complaints be sure to indicate the name and adress for submission of response.